Zoho CRMManage your customer relationships
efficiently
ShopifyE-commerce solutions for your business
WooCommercePowerful
WordPress e-commerce platform
ZapierAutomate workflows between apps
Pabbly ConnectAutomate your business workflows
Google SheetsSync your data with Google Sheets
JustdialGet verified business leads
IndiaMARTConnect with buyers and suppliersIf you are a business owner facing any issue with MBG Card India Pvt. Ltd., this is your official starting point. We take every complaint seriously.
Read This First
If someone asked you to pay MBG Card fees via a personal account, please read this carefully. MBG Card never collects payments through these channels.
MBG Card India Pvt. Ltd. is a registered company serving 10,000+ SMB owners across India. We serve retailers, salons, restaurants, hotels, clinics, real estate agencies, and 100+ other business categories in 50+ cities. If you have faced any issue — whether related to service delivery, billing, or an unauthorized payment request — this page is your official path to resolution. Our grievance process is transparent, legally compliant, and structured to deliver results within defined timelines.
Follow these four levels in order. Most issues are resolved at Level 1 itself.
Contact our customer support team through any channel below. Save your Ticket ID — you will need it for all future escalations.
Not resolved in 7 working days? Email our senior leadership team. Include your full name, registered mobile number, Ticket ID, and a brief description of the concern.
Still unresolved? Contact our designated Grievance Officer as per Consumer Protection (E-Commerce) Rules, 2020. Include your Ticket ID in the subject line.
Officer: Naman Soni · Grievance Officer, MBG Card India
If unresolved within 30 working days from first complaint, you have the legal right to approach the Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.
Answers to the most common questions we receive.
MBG Card is a comprehensive digital marketing automation platform that helps businesses streamline their customer engagement across multiple channels including WhatsApp, Instagram, Facebook, and more. We provide end-to-end solutions for business growth and automation.
WhatsApp Business API allows businesses to send automated messages, notifications, and customer support replies at scale. With MBG Card, you can integrate the official API, send template messages, run broadcast campaigns, and manage two-way conversations from a single dashboard.
MBG Card helps you save time with automation, increase customer engagement across multiple channels, run targeted marketing campaigns, track performance with detailed analytics, and grow your business with verified business profiles and CRM integrations.
Yes, you can easily schedule WhatsApp messages and broadcasts in advance using MBG Card. Pick the date, time, and recipient list, and our system will automatically deliver the messages — perfect for promotions, reminders, and follow-ups.
Instagram automation on MBG Card lets you auto-reply to DMs, comments, and story mentions. You can build chat flows, send welcome messages, capture leads, and trigger responses based on specific keywords — all without manual effort.
MBG Card India Pvt. Ltd. was founded to help Indian SMB owners grow their business using WhatsApp Automation, Google My Business, Meta Ads, and digital marketing tools built for Bharat. We serve businesses across retail, salons, restaurants, hotels, clinics, real estate, and 100+ other categories in 50+ cities across India. If you have faced any issue, we want to hear from you and make it right.
All timelines are calculated in working days (Monday–Saturday, excluding public holidays). Please follow the escalation sequence in order and retain your Ticket ID at every stage.
Transform your business with seamless multi-channel automation solutions.
support@mbgcard.com
For Sales & Support: 18001037 (Toll Free Helpline)
1st floor, Madan Mahal Railway Station Rd, in front of Bade Hanuman Temple, beside Dr Sanjay Nema hospital, Wright Town, Jabalpur, Madhya Pradesh 482002
© 2026 MBG Digital. All rights reserved.