Get A Demo
Get a demo

Customer Care · Policy

Grievance Redressal Policy

A clear, transparent four-step path to resolution — because every concern deserves to be heard.

MBG CARD INDIA PVT. LTD.

We are committed to resolving every customer concern in a fair, transparent, and timely manner. If you face any issue with our services, please follow the escalation process below.

Level 01 First Point of Contact

Raise a Support Request

Contact our customer support team through any of the following channels and our team will get back to you promptly.

Toll-Free Helpline 1800-1037Mon–Sat · 10:30 AM – 7:00 PM
Customer Portal Log in to your MBG Card dashboard and raise a support ticket
Call Now → Open Portal →
Please save your Ticket ID after raising a request — you will need it for all future follow-ups.
Expected resolution: 7 working days
Level 02 Senior Leadership

Founder Department Escalation

If your issue is not resolved within 7 working days of raising your ticket, you may escalate it to our Founder Department for senior review.

Email founderdepartment@mbgcard.com
Send Email →

Please include in your email:

  • Your full name and registered mobile number
  • Your Ticket ID from Level 01
  • A brief description of your concern and the resolution you seek
Our senior leadership team will review and respond within the stipulated timeframe.
Level 03 Designated Officer

Grievance Officer

If your concern remains unresolved after escalation to the Founder Department, you may write directly to our designated Grievance Officer as per the Consumer Protection (E-Commerce) Rules, 2020.

Officer Name Naman Soni
Email grievance@mbgcard.com
Contact Officer →
Please include your Ticket ID in the subject line. The Grievance Officer will acknowledge your complaint within 48 hours and work toward resolution.
Level 04 External Authority

Consumer Forum

If your grievance is not resolved within 30 working days from the date of first complaint, you have the right to approach the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.

National Consumer Helpline

Helpline 1915 Call to register your grievance
SMS 8800001915 Send SMS — we'll get back to you
Email nch-ca@gov.in
Call 1915 → Send SMS → Email →
Statutory right under Consumer Protection Act, 2019
Good to Know

Important Notes

  • All timelines are calculated in working days (Monday–Saturday, excluding public holidays).
  • Please follow the escalation sequence in order — this ensures faster and more efficient resolution.
  • Retaining your Ticket ID at every stage will help our team serve you better and track your case.

Transform your business with seamless multi-channel automation solutions.

Features

Features

Quick Links

Free Tools

Support

Support

Contact

support@mbgcard.com

For Sales & Support: 18001037 (Toll Free Helpline)

1st floor, Madan Mahal Railway Station Rd, in front of Bade Hanuman Temple, beside Dr Sanjay Nema hospital, Wright Town, Jabalpur, Madhya Pradesh 482002

© 2026 MBG Digital. All rights reserved.

Privacy Policy

Grievance Redressal Policy

Terms & Conditions

Refund & Policy

MBG Card